1. Controller and contact
Wizz's Wraps Ltd, trading as AutoToolsUK, is the controller for personal information used to operate this platform. Company number: 12825312. Registered office: 87–89 Waterloo Road, Stoke-on-Trent, Staffordshire, ST6 2EN, England. Email privacy requests to hello@autotoolsuk.co.uk.
Once a driver selects a garage and contact details are released for a booking, that garage will normally be an independent controller for its own customer records and work.
2. Information we use
- Driver identity and contact details: name, email and mobile number.
- Vehicle and request information: make, model, year, body type, symptoms, requested service, postcode, city, preferred date, notes and quote choices.
- Garage information: business and contact details, services, service area, quote content, verification results, availability preferences and booking responses.
- Platform records: request IDs, access-token hashes, delivery status, security events, support correspondence, and separate email and text-marketing choices including when and where each choice was recorded.
- Device and usage information where enabled with consent, such as cookie IDs, IP address, browser, referring campaign and conversion events.
- Public business information obtained from garage websites, public directories and other legitimate public sources.
Please do not include unnecessary special-category information or documents such as driving licences, payment-card details or medical information in free-text fields.
3. Purposes and lawful bases
- Provide requests, matching, quotes and booking confirmation: steps requested before a contract and our legitimate interests in operating the platform.
- Send necessary service emails and texts: performance of the requested service and legitimate interests. Request confirmations, new-quote alerts and booking updates are administrative service messages, not promotional messages.
- Verify garages, prevent fraud and protect users: legitimate interests and legal obligations.
- Maintain listings and improve matching: legitimate interests in providing accurate business information.
- Handle complaints, legal claims and regulatory requests: legal obligations and legitimate interests.
- Optional promotional email and text messages: consent. Email and text are presented as separate, unticked choices and are not required to request quotes. You may withdraw either choice at any time.
- Optional analytics, advertising measurement or remarketing: consent where required.
Where we rely on legitimate interests, we assess necessity, impact and reasonable expectations. You may object to processing based on legitimate interests.
4. Who receives information
We share only what is reasonably needed with matched garages; the selected garage receives direct contact details for booking. We also use service providers for hosting and databases (Vercel and Neon), authentication (Clerk), transactional email (Resend), SMS and verification (Twilio), security, support and—only after the required consent—analytics or advertising measurement.
We may disclose information to professional advisers, courts, law enforcement or regulators where legally required, and during a genuine business sale subject to appropriate confidentiality. We do not sell personal information.
5. International transfers
Some suppliers may process information outside the UK. Where UK adequacy regulations do not apply, we use applicable contractual safeguards made available by the supplier, such as the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses, together with risk and security measures where required.
6. Retention
- Uncompleted or unmatched quote requests: normally up to 24 months after closure.
- Bookings, accepted quotes and related dispute records: normally up to six years where needed for legal claims and accounting evidence.
- Unsuccessful verification codes: short-lived; token and delivery/security records may be retained for up to 12 months.
- Support enquiries: normally up to 24 months after resolution.
- Garage listing records: while the listing remains current, plus a reasonable audit period after removal.
- Advertising consent records and suppression records: while marketing continues and afterwards as necessary to respect an objection or withdrawal.
We may keep information longer where a complaint, legal obligation, fraud investigation or legal claim requires it, and delete or anonymise it earlier when it is no longer needed.
7. Your rights
Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or objection, and may withdraw consent at any time. You also have an absolute right to object to direct marketing. Contact hello@autotoolsuk.co.uk; we normally respond within one month after verifying the request.
If you remain unhappy, complain to the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113.
8. Cookies, security and children
See our cookie notice for storage and advertising choices. We use access tokens, encryption in transit, restricted administration and service-provider controls, but no online system can promise absolute security. Private quote links should not be shared.
AutoToolsUK is intended for people aged 18 or over and is not directed at children. Contact us if you believe a child has submitted personal information.